Frequently Asked Questions FAQ
What types of wooden packaging products does Samapack offer?
We offer a full range of wooden packaging solutions including pallets, pallet collars, wooden lids, and accessories like label holders and plastic corner protectors. All products are available in standard and custom sizes.
Can I order non-standard pallet sizes or designs?
Yes. We specialize in custom solutions. Whether you need different dimensions, weight capacity, or a special structure — we can manufacture products tailored to your requirements, including based on technical drawings.
What weight capacities do your pallets support?
Standard one-way pallets are typically rated for 400–800 kg. EPAL-compliant pallets support up to 1500 kg. We can engineer reinforced pallets to handle higher loads upon request.
Do you supply EPAL/EUR pallets?
Yes, we supply standard EUR pallets and compatible collars and lids.
Can you manufacture wooden boxes or crates?
Yes, we’re currently adding plywood boxes and custom wooden crates to our offering, similar to those used by Nefab and other leading players.
Are your wooden products heat treated (HT)?
Yes, all our wooden packaging complies with the ISPM-15 standard for international shipping and is heat-treated accordingly.
What is your minimum order quantity (MOQ)?
It depends on the product type and customization required. For standard items, MOQs are usually low. For custom-made products, we’ll confirm MOQ during the quotation process.
How can I request a quote?
Simply fill in our quote request form on the website or contact us directly. Please include quantities, dimensions, usage context, and delivery location if possible.
How competitive are your prices?
Our pricing is highly competitive across Europe thanks to our efficient supply chain and long-term relationships with production partners.
Do you offer volume discounts?
Yes. Pricing scales with quantity. We’re happy to offer discounts for bulk orders or long-term cooperation.
Where do you deliver?
We ship products across the European Union and beyond. Our key markets include Germany, Austria, the Benelux region, and Scandinavia. We also support deliveries to Eastern Europe and Central Asia.
Do you offer transport services?
Yes. We organize delivery to your location. Shipping costs and timeframes depend on product size, volume, and destination.
Can I use my own logistics provider?
Yes. You’re free to arrange pickup through your preferred logistics partner.
Do you offer return logistics or pallet return programs?
Yes. We offer pallet recovery and reverse logistics services for eligible clients. Contact us to discuss options.
Can you help me choose the right packaging?
Absolutely. Our consultation service is a key part of what we do. We analyze your use case and suggest optimal solutions that reduce waste, cost, and risk.
Do you charge for consultation?
Consultation is included in the quotation and ordering process. We consider it a value-added part of our service.
Can you collaborate with my engineers or technical team?
Yes. We frequently work with client engineers to design packaging that integrates with production lines, storage systems, or shipping workflows.
What if I need urgent support or have a problem with my order?
Contact our support team directly. We’re responsive, proactive, and here to solve problems quickly.
How long has Samapack been in business?
We have over 25 years of experience in wooden packaging and logistics support.
Where are you based?
Our headquarters are in Latvia. We operate across the EU with a strong focus on DACH and Northern European markets. But our market reach goes much wider, as we have customers all over the world.
Do you have your own production?
We manage production through a network of verified partners while maintaining strict quality control and operational oversight. All products are delivered as if manufactured by us.
How can I get in touch?
Use the contact form on our website, email us, or give us a call. We’re ready to help with your packaging needs.